Ground rules

A few simple rules that make every stay work.

For every guest

• Treat the home as your own, and the neighbours as yours too.
• Follow the house rules and stay within the number of guests on your booking.
• Share every adult's ID before check-in, and show the originals at the gate.
• Keep the home clean and leave it as you found it, with the dishes done and the rubbish out.
• Tell us at once if something breaks, is missing or isn't working.
• Reply when we need to reach you during your stay.
• Check out on time, with the keys and cards returned.
• Pay only through the booking platform or our official link, never to staff.
• If you cause damage, lose something of the home's or leave it needing unexpected cleaning, you pay for it.

For everyone

• Be honest, in the booking, in messages and in reviews.
• Be respectful to guests, neighbours and our team. Discrimination and harassment are not tolerated.
• Keep conversations, payments and claims on the booking platform or our official channels.
• Raise a problem early, in writing.

For our team

• Never take cash, UPI or any payment outside our official channels.
• Never let anyone in, hold a room or extend a stay for money, gifts or favours.
• Never use guests' food, groceries or belongings, or share their details.

Our team's standards are in our Code of conduct. If anyone falls short of these rules, tell us on +91 8971814740 or at ceo@shepherds.homes.